So Awesome, Yet So Simple
Connected Office Unlimited is our full offering of unlimited support, unlimited maintenance and unlimited monitoring for a client. Unlimited clients have full access to the Help Desk at no additional cost and, on top of that, on-site support is also included in the cost. Keep IT simple – so much so that you never have to worry about it.
The Power of Unlimited: Help Desk
You get full access to our certified technicians in our remote Help Desk at no additional cost. Call in anytime or as long as needed and know that your monthly cost for IT fixes is set – fixed at our low monthly flat fee.
The Power of Unlimited: On-Site Technicians
When it comes to IT support, having a technician come out to the office can often be the catch – where you have to really dip into your wallet. Not anymore. With Connected Office Unlimited all on-site labor performed by our technicians is covered in your monthly flat rate.
The Power of Unlimited: Automated Maintenance
With Connected Office Unlimited you still get the great automated monitoring, maintenance and alerting that comes with our other service packages like Connected Office PC and Connected Office Server. The only difference is now you have a whole slew of other features and services – all within a very reasonable flat monthly rate.
With Connected Office Unlimited we truly become your IT department: an automated system to maintain system reliability and performance, no-cost Help Desk expertise for remote IT support and no-cost on-site labor from our friendly technicians.
Below are some of the various IT support services that can be included in the Connected Office Unlimited service package. This is a massive service package so feel free to contact us for more information or with any questions.
PCs
Help Desk & Support
- 12×5 Unlimited Certified Remote Help Desk (24×7 optional)
- 12×5 Unlimited Certified Onsite Technicians ($35 trip charge per visit)
- Dedicated IT Account Manager
- Familiar & Consistent Techs
- No Hold Times & No Busy Signals
Security & Privacy
- Premier Anti-Virus Suite
- Anti-Malware Prevention
- Anti-Spyware Prevention
- Anti-Virus Remediation
- Vulnerability Monitoring
- Vulnerability Analysis
- Automated Security Management
- Early Warning Monitoring and Alerts
Protection
- Firewall Monitoring
- Patch Management
- Patch Update Automation
- Patch Distribution
- Patch Compliance Reporting
- Root Cause Analysis
- Automated Fix Development
- Constant Monitoring and Alerts
Hardware
- Asset Discovery
- Open Port Monitoring
- Asset Management
- Asset Administration
- Asset Tracking and Inventory
Software
- Software Distribution
- License Management
- Corporate Policy Systems
- Business Software Alliance Auditing
- Software Management
Maintenance
- Daily Disk Clean Up
- Temp File Optimization
- Automated DNS Flush
- Domain Group Policy Updates
- System Partition Defragmentation
- HDD Physical Checks
Servers
Security & Privacy
- Premier Anti-Virus Suite
- Anti-Malware Prevention
- Anti-Spyware Prevention
- Anti-Virus Remediation
- Vulnerability Monitoring
- Vulnerability Analysis
- Automated Security Management
- Early Warning Monitoring and Alerts
Protection
- Firewall Monitoring
- Patch Management
- Patch Update Automation
- Patch Distribution
- Patch Compliance Reporting
- Root Cause Analysis
- Automated Fix Development
- Constant Monitoring and Alerts
Hardware
- Asset Discovery
- Open Port Monitoring
- Asset Management
- Asset Administration
- Asset Tracking and Inventory
Software
- Software Distribution
- License Management
- Corporate Policy Systems
- Business Software Alliance Auditing
- Software Management
Maintenance
- Daily Disk Clean Up
- AD User Organization
- AD Group Maintenance
- Temp File Optimization
- Automated DNS Flush
- Domain Group Policy Updates
- System Partition Defragmentation
- HDD Physical Checks
Back-Up & Storage
- Offsite Server Mirroring (optional)
- Onsite Server Mirroring (optional)
- Offsite Data Backup
- 256 Bit AES Encryption Data Transfer
- Advanced Data Retention Policies
- Secure Cloud Storage
Networking Devices
Security & Privacy
- Intrusion Detection
- Packet Monitoring
- Port Management
- Intrusion Patching
- Threat Level Detection
- Remote Remediation
Protection
- Firewall Monitoring
- Firmware Updating
- Security Patching
- Patch Compliance Reporting
- Root Cause Analysis
- Automated Fix Development
- Early Warning Monitoring and Alerts
Hardware
- Asset Discovery
- Open Port Monitoring
- Asset Management
- Asset Administration
- Asset Tracking and Inventory
Maintenance
- Performance Monitoring
- Toner Checks and Alerts
- Printer Maintenance Kit Alerts
- Router Stress Testing
- Switch flow Control
- DNS Scrubbing and Flushing
- Manufacture Recommended Tasks
Is there any sort of cap to the amount of hours for a required on-site and/or remote fix?
No, it is truly unlimited. As long as the issue is covered within the services of Connected Office Unlimited, any amount of required time to fix the issue is covered in the flat monthly cost. This includes remote Help Desk or on-site technicians. If a technician does have to come out, your only expense is the low $35 trip charge.
We typically require a significant amount of IT support. How do we know if we should go with Connected Office Unlimited rather than combining the other Connected Office service packages?
Ultimately that decision is up to you but Connected Office Unlimited is specifically designed for companies that depend heavily on technology and need it’s best performance day in and day out. We’ve found that companies can spend as much as $360 per month per user in a typical IT environment (fixes, including IT staff expenses, etc)… Connected Office Unlimited drastically reduces that expense with a flat fee that starts as low as $3 per day per user.
Is this a stand-alone service package or can I combine this with other Connected Office services?
No. All of our service packages are meant to work seamlessly with other Connected Office services. You can mix and match as you see fit but we would recommending talking to us about how we could put together a service package that best fits the needs of your organization and budget. For instance, many clients combine Virtual Connected Office’s hosted Exchange email service with whatever other Connected Office service they are currently using.
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