A Simple Solution For Your Network
The Connected Office Network package is a service that will monitor and maintain any networking devices that require attention to make sure they are operational.
A Little Bit of This…
- Monitor and Upgrade Switches, Routers & Firewalls
- Run Maintenance and Monitoring on All Network Printers
- Track the Life-Cycle of Each Printer or Network Router
- Error Reporting and Automated Ticket Creation for All Problems
And a Little Bit of That…
- Using SNMP to gather information about all the devices on the network
- We work directly with the manufacturers to make sure that the monitoring is streamlines with the specific errors that are generated by each device on your network
- Updating the firmware is a necessary practice for making sure the devices remain secure
- Monitor and secure all VPN tunnels
Below are some of the various IT support services that can be included in the Connected Office Network service package.
Help Desk & Support
- 12×5 Certified Remote Help Desk ($2/min)
- 12×5 Certified Onsite Technicians ($2/min + $35 trip charge)
- Dedicated IT Account Manager
- Familiar & Consistent Techs
- No Hold Times & No Busy Signals
Security & Privacy
- Intrusion Detection
- Packet Monitoring
- Port Management
- Intrusion Patching
- Threat Level Detection
- Remote Remediation
Protection
- Firewall Monitoring
- Firmware Updating
- Security Patching
- Patch Compliance Reporting
- Root Cause Analysis
- Automated Fix Development
- Early Warning Monitoring and Alerts
Hardware
- Asset Discovery
- Open Port Monitoring
- Asset Management
- Asset Administration
- Asset Tracking and Inventory
Maintenance
- Performance Monitoring
- Toner Checks and Alerts
- Printer Maintenance Kit Alerts
- Router Stress Testing
- Switch flow Control
- DNS Scrubbing and Flushing
- Manufacture Recommended Tasks
Is Connected Office Network limited to typical devices like routers, switches and printers?
No. Connected Office Network is actually designed to monitor the updates and performance of a large variety of devices that might be connected to your office network. Not only can we monitor the performance and updates of the typical office network devices, but we can take care of more obscure items like time-card clocks, video surveillance DVR’s and VOIP phone systems… as long as they are part of your office network.
How would I know if a device can be monitored by Connected Office Network?
The easiest and most straightforward way to know if a device can benefit from the optimization and monitoring of Connected Office Network, is if the item can be “seen” within your office network. So, if it is connected, either by hard-wire or wirelessly, somehow to your office server… we can most likely take care of it for you with Connected Office Network.
Is this a stand-alone service package or can I combine this with other Connected Office services?
No. All of our service packages are meant to work seamlessly with other Connected Office services. You can mix and match as you see fit but we would recommending talking to us about how we could put together a service package that best fits the needs of your organization and budget. For instance, many clients combine Virtual Connected Office’s hosted Exchange email service with whatever other Connected Office service they are currently using.
Connected Office Server might be the perfect introduction to how our Connected Office service packages can help out your office network. Fill this form out and let’s get that started…